Customer Service- 1-800-621-2844, 3 M-F 7:30 a-7:30p CST good from Canada and Mexico, or go to Budget.com and click on “Customer Care” in the upper right-hand corner.

We hope this matter is resolved to your satisfaction.

Support@CarRentals.com

On Sun, Jan 30, 2011 at 5:23 PM, Burton myers wrote:

Why is it up to me? You were the facilitator. Why, when you and they failed to fulfill your commitment am I am being asked to waste any more of my time? I charge $300. an hour for my advice. Should I bill you?

Burt Myers
Timberwolf Marketing Inc.
42 Catalina Drive
Toronto, Ontario
M1M 1K6
Cell: 416-727-0212
Home: 416-267-9093

From: CarRentals Support
To: Burton myers
Sent: Sun, January 30, 2011 5:05:45 PM
Subject: Re: CarRentals.com Re: Customer Support Assistance in response to your survey feedback

We fully understand what happened to you. We do not know what CarRentals.com can possibly do to help you further. We wrote the following to you three days ago:

Your request for a refund has been forwarded to Travel Guard. The amount will be verified and debited from Travel Guard within 48-72 business hours. Upon completion, this amount will be sent electronically to your credit card company to post to your account. The time frame for posting credits varies per account. Please contact your credit card company directly should you have questions on this time frame.

We suggest that you contact Budget directly about your negative experience.

Please contact Budget’s Customer Service Department directly about this problem.

Customer Service- 1-800-621-2844, 3 M-F 7:30 a-7:30p CST good from Canada and Mexico, or go to Budget.com and click on “Customer Care” in the upper right-hand corner.

We hope this matter is resolved to your satisfaction, and we hope that you come back to our site next time to allow another one of our vendors give you the excellent service that you deserve.

On Sun, Jan 30, 2011 at 4:56 PM, Burton myers wrote:

I’m certain that I am dealing with multiple people, none of whom understands any of the previous e-mails.

Burt Myers
Timberwolf Marketing Inc.
42 Catalina Drive
Toronto, Ontario
M1M 1K6
Cell: 416-727-0212
Home: 416-267-9093

From: CarRentals Support
To: bjmyers@rogers.com
Sent: Sun, January 30, 2011 8:14:41 AM
Subject: CarRentals.com Re: Customer Support Assistance in response to your survey feedback

Your survey comments:

When I arrived at Salt Lake City at 2:am because of a delayed flight I was told that they had canceled my reservation at 8 the previous evening. When I said I had called Budget from Las Vegas the previous day to make certain that this would not be a problem I was told that it would be O.K. because reservations are held for 15 hours. The girl at the Budget counter informed me that they were a franchise and would not honor that commitment. She informed me that there were no cars available. I then phoned the Budget 1-800 number on the reservation to be told by a young man that they did have a 15-hour policy. He then proceeded to tell me that he could get me a car at that outlet, since according to his computer they did have cars available however not at the agreed price. I could have a Mustang convertible at about twice the agreed price.The problem with that besides the fact that it cost me more and Budget was failing to honor their commitment was that the basic $25,000 in insurance which

Our response:

CarRentals.com would like to thank you for completing our survey. We continue to strive to meet or exceed our customers travel expectations and if one of our affiliates does not fulfill their obligation to you, then we appreciate being made aware of their shortcomings.

Your comments were cut off but we think you were trying to say Budget would not honor your Travel Guard policy. If that is the case, we would be willing to issue a refund if you would attach a copy of your final invoice from Budget which shows you also purchased Collision Coverage from them.

We hope this good-will gesture will keep you as a loyal CarRentals.com customer.

Support@CarRentals.com

Budget and car rentals are both part of the bigger picture.

http://www.ripoffreport.com/Car-Rentals/Carrentals-com/carrentals-com-did-not-honor-8e94a.htm

$66 USD seems to be a reasonable daily price for a mid sized car for the high season. $66 USD is the same as 332 HRK. $18 USD seems way, way too low and 80 Euros ($118 USD) – for a smaller car- seems like they ripped you off. You should get about 1/2 your money back.

Love your Italy photos – Verona is beautiful.