Bouncing through shaw tech support

So for the past month I have been getting shaw cables extreme service for free as a one month promo. I called in yesterday to cancel the extreme service because my month was up and I really didn’t see the difference. Right after canceling the service my internet stopped working. I thought that was a bit funny, but decided to wait 30 minutes just to make sure it was really down.

30 minutes later I find my internet is still now working so I call back. I get sent to a tech support person who walks me through his scripted tech support handbook which entails me unplugging the modem, plugging it back in, unplugging the cable, plugging that back in, all stuff I did before hand when in the 30 minutes I was waiting. After 10 minutes of fiddling and his script book finally finished he finally heard what I was trying to tell him this whole time, “This happened RIGHT after I downgraded from extreme.”. Well then maybe you should talk to customer service, maybe they goofed up your account he told me.

On to Customer support I went where I told my problem to the next guy. Now before I could stop this customer support person, he told me that my problem sounded like a tech problem and he sent me off to another tech guy.

The next text guy runs me through unplugging and plugging back in, and unplugging and plugging back in again to the same result. In the end he tells me my signal MUST be weak so he is scheduling a technician to come be on Monday. I tell the guy that at this point, “Look, my internet went down RIGHT when we downgraded from extreme, don’t you find that suspicious? And doesn’t that signal strength stay the same with both services anyway?”. He told me that what probably happened was happening was that extreme locked into a signal and then the strength degraded, when we downgraded services the signal was then lost. What a load of shit. By this point I was tired of talking with script talkers and decided to leave it for a day.

So today I called back and directed my call to customer service (didn’t want to have to deal with another foolish tech support person). A nice girl answered who I tried to persuade into first getting my appointment bumped up earlier. She didn’t budge, saying I got the earliest possible appointment (Monday is early?). I then asked her whether anything on my account looked funny that it would make my internet not work, she told she wasn’t a tech person but she could transfer me to one if I wanted. That was the last thing I wanted. After that I decided to try out my theory, and asked her if she could turn extreme back on my account for a moment to see if my internet would work then. She turned it back on, and within 30 seconds of her doing so my modem lit up and my internet was back online. Must be a really weak signal then huh?

It is shocking how much time was spend during this whole process and how much time could have been saved if the very first person I had talked to only listened to what I was telling him rather then jump straight into his script. Totally ridiculous, I wonder if this is some kind of ploy by Shaw to get everyone on there extreme service by making the regular service not work anymore. Well too bad for them, because I ain’t paying for it.